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FAQs
Memberships
What type of memberships does Fitness Cartel offer?
We offer a wide range of affordable and flexible memberships – including 24/7 access, child minding at our club and unlimited classes accesss. Contact our team today to find out more!
Can I put my membership on hold?
Suspensions are available for a minimum period of 2 weeks and a maximum of 6 weeks per year. A suspension form must be completed in person at the club, at least 7 days before the period requested and cannot be backdated. A fee of $5 per week applies to suspend your membership.
Can I still visit my nearest Fitness Cartel location if I am not a member?
You definitely can! All members receive a FREE Travel Pass to access all clubs within Australia, the Travel Pass allows 10 free visits for you to visit any club! You’ll need you Travel Pass with you though, see reception to grab yours today!
Can I transfer my membership to a friend?
You bet! Depending on your membership type you may transfer your membership to a family member or friend. Please speak with our team for more information.
How much does it cost for a Fitness Cartel membership?
Memberships will depend on how often you’ll be using it, what you include, whether you want all clubs access and the term you opt for. Contact our team today to find out more!
How old do I have to be to join Fitness Cartel?
You may get started at Fitness Cartel from 14 years old. Conditions do apply, so please see reception for more information or message us today!
Who should I speak to if I have a question about my membership?
Fill out an online form today and our Customer Service Team will be able to assist you. Alternatively, please see reception.
24/7 Access
Is my club 24/7?
Yes! Our club is 24/7 so you can workout whenever you want!
What are my club’s staffed hours?
To find out what your 24/7 club’s staffed hours are, simply visit the Clubs page.
Group Fitness Classes
Are classes included in my Membership?
ALL classes on the Timetable are included in ALL Memberships!
When does the Fitness Cartel Transformation Challenge run?
We run our Transformation Challenges 3 x per year! February, June and September each year! Visit our reception to find out the dates of our next Challenge or follow our Social Media for live updates!
How can I check my clubs class timetable?
Get your Group Fitness classes organised for the week by heading to our Group Fitness page.
Do I need to bring my own yoga mat for my Pilates or Yoga class?
It’s completely up to you. We do have Mats available in club and are free to use!
Our Facilities
Does Fitness Cartel offer child minding or creche facilities?
We sure do! Operating 6 times per week with extremely affordable options available. Click the ‘Kids Cartel’ tab at the top of the page for more information or see reception!
How much child minding at Fitness Cartel cost?
We pride ourselves on having the most affordable Child-Minding memberships. We offer casual options and unlimited Direct Debit options. Head over to the ‘Kids Cartel’ page or see reception for more information.
If you are not already a member, head over to the ‘Memberships’ page, and fill out your details. Our Membership Team will be able to package together some options which will save you over $109!
Can I use the Kid’s Cartel if I am trialling a Club on a free pass?
You may, however this is subject to availability and you will be required to book in. Please discuss this with the Membership Consultant who set this up for you as they will be able to assist further.
How to I book in for Kids Cartel?
We use online booking for all sessions via Yepbooking.com. Head over to the ‘Kids Cartel’ page for the link to book online.
For new users, please see the Kids Cartel team as they’ll set you up on our online booking system. You’ll then be able to book in advance from home up to 1 week in advance.
Does my Fitness Cartel have Saunas?
We sure do! We have infrared saunas available in both male and female changerooms and are available 24/7 at no extra cost.
How can I book in a Personal Trainer?
Please fill out the online enquiry form and let us know what you’re looking for in a Personal Trainer. Our Personal Training Manager will then assign a trainer best suited to your goals.
I have a questions but it’s not listed here, what should I do?
Contact us! Click the link here, and send us a message today!
Our Health Clubs
Does Fitness Cartel offer free guest passes for my friends and family?
We definitely do! We know that if you have friends and family training with you, you are a lot more likely to achieve your goals and stay motivated. Click the ‘Refer a Friend’ tab at the top of the page today!
How do I provide feedback about my club experience?
Please send us a message by the ‘Contact Us’ or fill out a Feedback form in club.
Club Rules
Here at Fitness Cartel Health Clubs, we take pride in our facilities and do our best to provide the best workout experience.
So that we can continue to provide a Comfortable, Feel Good Environement for our Members, we have laid out some key rules which all members must follow at all times:
- Be courteous and respectful to all Members and Staff
- Re-rack your weights and wipe down equipment after each use
- Be safe. No horseplay. Use equipment for its intended purpose only
- Notify a staff member immediately of any malfunctioning or broken equipment
- Gym-appropriate clothing must be worn at all times. No jeans, dresses. Do not Remove clothes on the gym floor at anytime and use the changerooms/pose rooms provided
- Enclosed, clean shoes to be worn at all times. NO bare-feet or open-toed shoes.
- Children are not allowed on the gym floor at anytime
- No yelling, swearing, profanity or abusive language at anytime
- No intimidating behavior, fighting, or violence of any kind, is tolerated at any time
- Personal Hygiene is to be maintained, and the use of deodorant and clean clothes should be used at all times
- A Towel must be used at all times. Practice proper hygiene and use the spray/wipe bottles where required
- During peak usage, limit your time on cardio and strength equipment and be courteous of other members
- No Posing on gym floor, please use the posing room provided
- No excessive weight dropping, grunting or yelling
- Access Tags to be scanned on entry at all times. Under no circumstances can you allow a non-member entry, a $220 fine applies to all breaches and to be charged automatically.
- No Coaching or Personal Training fellow patrons at any time
- No Use is permitted of the Group Fitness, Reformer, HIIT Cartel and Cycle Studios, whilst any class is either in progress or scheduled to commence. HIIT Cartel and Reformer Studios are permitted for Class use only.
- Photo/Filming: Recording video and taking photos (including selfies) is only permitted in common areas of the gym You must receive verbal consent prior to capturing video or photos of others: members, employees or visitors.
Do your part to ensure a comfortable, clean and safe workout experience for all members and visitors. Any one who does not follow these simple rules may have their access to the club denied indefinitely. Our club is under CCTV Surveillance 24/7, we can and will notify the appropriate authorities for any related reason.
