Effective Date: 12/02/2025
1. Introduction
Fitness Cartel (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website (fitnesscartel.com.au
- Use our mobile app(s) (Fitness Cartel App)
- Connect with third-party fitness tracking devices or apps
- Engage with us on social media or other digital platforms
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your data is handled responsibly.
By using our website, mobile apps, or services, you agree to this Privacy Policy. If you do not agree, please discontinue use.
2. What Information We Collect
We may collect the following types of personal information:
2.1 Personal & Account Information
- Full name, date of birth, email, phone number, and postal address
- Account login details (username, password)
- Membership details, preferences, and interactions with our services
2.2 Payment Information
- Credit card or payment details for subscriptions, purchases, or bookings
- Billing history and transaction records
2.3 Health & Fitness Data (when applicable)
- Medical or fitness-related data you voluntarily provide (e.g., injuries, fitness goals)
- Data from fitness tracking devices/apps (e.g., Apple Health, Google Fit, Fitbit) when linked with our app
- Workout progress, activity levels, and related analytics
2.4 Device & Technical Information
- IP address, browser type, device ID, and operating system
- Mobile device data (e.g., model, OS version, app usage patterns)
- Cookies and tracking technologies when you visit our website or use the app
2.5 Usage Data & Preferences
- Pages visited, features used, and time spent on our website or app
- Responses to surveys, promotions, or feedback forms
You may choose not to provide certain data, but this may limit access to some features or services.
3. How We Collect Information
We collect your personal information in various ways, including:
- Directly from you – when you sign up, use our services, or contact us
- Automatically – through cookies, tracking tools, and device permissions
- From third parties – such as payment providers, fitness tracking apps, or social media platforms (with your consent)
4. How We Use Your Information
We collect and use your personal information for the following purposes:
- Providing & managing your membership – including access to gym services, fitness tracking, and customer support
- Processing payments & transactions – ensuring secure billing and subscription management
- Improving our website, app, & services – analyzing usage data to enhance user experience
- Sending updates & promotions – marketing, special offers, and important notifications
- Personalizing fitness recommendations – using your activity data to tailor workouts and suggestions
- Ensuring security & compliance – protecting against fraud, unauthorized access, and legal risks
We will not use your personal information for any other purpose without your consent.
5. Third-Party Services & Integrations
We may share your information with trusted third parties, including:
5.1 Payment & Service Providers
- Secure payment processors (e.g., Stripe, PayPal) for billing transactions
- IT service providers for hosting, maintenance, and security
5.2 Fitness Tracking & App Integrations
- If you connect third-party fitness apps (e.g., Apple Health, Google Fit, Fitbit), we receive and process fitness-related data to enhance your experience
- You can control these permissions in your device or app settings
5.3 Legal & Compliance Obligations
- We may disclose information if required by law, regulatory authorities, or to protect our legal rights
6. Children’s Privacy (Minors Under 18)
6.1 Age Restrictions
Our website, mobile app, and services are intended for users aged 14 and above.
- Users under 14 are not permitted to create an account or use our services.
- Users aged 14 to 17 must have parental or legal guardian consent to register, use the mobile app, or share personal data.
6.2 Parental Consent & Responsibilities
For users aged 14-17, a parent or guardian must:
- Provide consent during registration.
- Supervise account activity where necessary.
- Contact us if they wish to review or delete their child’s data.
If we discover a minor under 14 has registered without consent, we will delete their account and associated data.
7. How We Protect Your Information
We implement industry-standard security measures to protect your data, including:
- Encrypted servers and secure databases
- Multi-factor authentication for account access
- Regular security audits and staff training
- Strict access controls for sensitive data
While we take reasonable steps to secure your information, no online system is 100% secure. We encourage you to use strong passwords and avoid sharing login credentials.
8. Your Rights & Choices
Under Australian privacy law, you have the right to:
- Access your data – Request a copy of the personal information we hold
- Correct your data – Update any inaccurate or incomplete information
- Withdraw consent – Disable fitness tracking integrations or marketing preferences
- Delete your account – Request account deletion and data removal (subject to legal obligations)
To exercise these rights, contact us at [Insert Contact Email].
9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize you when you visit our site or use our app
- Track website and app performance
- Deliver targeted advertising (where applicable)
You can manage cookie settings in your browser or device settings. Disabling cookies may affect some features.
10. Data Retention
We retain your data only as long as necessary for business, legal, or regulatory purposes. When no longer needed, we securely delete or anonymize your information.
11. Third-Party Links & External Services
Our website and app may contain links to third-party websites or services. We are not responsible for their privacy practices, so please review their policies before sharing personal information.
12. International Data Transfers (if applicable)
Some of our third-party providers may store data outside Australia. We ensure they comply with Australian privacy laws and offer appropriate data protection measures.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date”. We encourage you to review this policy regularly.
14. Contact Us
Fitness Cartel Australia
Post: 1/1904 Sandgate Rd, Virginia QLD 4014
Email: privacy@fitnesscartel.com.au
You may also contact the Office of the Australian Information Commissioner at:
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Online Form: www.oaic.gov.au (Privacy Complaint Form).
Changes to our privacy policy
We may update this privacy policy from time to time. Updates will take effect when posted on our website.
